FAQs
Frequently Asked Questions.
The answers Kenyan school directors, bursars, and teachers ask us for most often.
How long does onboarding take?
Most partner schools are fully operational within 24 hours. Our onboarding team handles student roster imports, class structures, and staff permissions.
Does Taarifa handle our school fees?
No. Fees are paid directly to your school’s own paybill, till, or bank account. Taarifa is the record: your bursar logs or imports payments and balances, receipts go out by SMS, and statements are available to parents in the portal.
Do parents need smartphones to receive updates?
No. SMS notifications, fee balances, and emergency alerts are delivered instantly to any basic mobile phone in Kenya.
Is school data secure and compliant?
Absolutely. All data is encrypted in transit and at rest, backed up daily, and strictly adheres to the Kenya Data Protection Act.